About the role
Responsibilities Act as strategic advisor on MongoDB best practices and technology strategy Own customer health and revenue realization across a defined portfolio of accounts Proactively identify and mitigate technical risks with custom remediation plans De-escalate critical customer issues and lead executive business reviews Feed customer signals back to Product, Professional Services and Leadership Build account plans to drive growth and forecast churn and expansion Help interview, onboard and mentor new Customer Success team members Requirements 7+ years in Customer Success, Technical Account Management or similar customer-centric role 4+ years accountable for customer health and revenue for Forbes Global 2000 accounts Technical aptitude for databases, cloud and infrastructure Fluent Arabic and English Autonomous, entrepreneurial and collaborative working style Preferred Qualifications Continuing technical education such as MongoDB DBA track or hyperscaler certifications Prior exposure to database, cloud or infrastructure technology About the Company MongoDB provides a unified, globally distributed data platform used by over 67,000 customers, including about 75% of the Fortune 100.