About the role
Responsibilities Lead the new CRM rollout and adoption across BD, Partnerships, AM, Marketing, Compliance, Support Own the data model, permissions, and the pipeline from platform to warehouse to CRM to activation Own the IB/affiliate/KOL product experience end-to-end Translate partner and BD feedback into a prioritised backlog and ship with engineering Build partner journeys, onboarding, activation, tiering and qualification Ship AI auto-funnels and embed AI into daily BD/AM work Support Acquisition and Retention teams with funnels across email, in-app, SMS and push Test, measure, kill what doesn't work and report ROI clearly Requirements Product ownership experience with a track record CRM integration or management experience (Salesforce, HubSpot, Zoho, Zendesk, Customer.io, Braze or similar) Experience shipping funnels that convert Hands-on AI in a revenue context: LLM APIs, agents, prompt engineering Analytical, reads cohorts and retention curves Translates well between Dev, Data, Marketing and Sales Preferred Qualifications Owned a partner, IB or affiliate product before Shipped AI agents on top of a CRM Tools: n8n, Make, Zapier Agents, Clay, Apollo, Smartlead, HeyReach, Retell, Bland Fintech, crypto, brokerage, iGaming or other regulated affiliate-heavy verticals RAG, vector DBs, internal knowledge agents Portfolio showing what you have built About the Company Revenue Operations team reporting to the Chief Revenue Officer