About the role
Responsibilities Map end-to-end operational flows to identify automation and AI opportunities Specify functional requirements, technical capabilities, integration flows and UI/UX guidelines Act as the link between business and technology, coordinating AI, backend, frontend and operations teams Define and track product KPIs such as TMA, SLA, accuracy and internal adoption rate Requirements Technical knowledge of Generative AI, LLMs, RAG architectures, APIs and system integrations Systems thinking to architect integrated solutions Ability to move between engineering and day-to-day operations discussions Data-driven decision making and familiarity with operational efficiency metrics Benefits Fixed salary and variable compensation package (PLR, ILP or commission, depending on role eligibility) Health and dental plan, meal/food voucher, childcare allowance, life insurance Fuel or commuting allowance, home office allowance (hybrid or remote contracts), telemedicine service Internal self-development education platform and emotional support program About the Company Stone is the largest independent payments company in Brazil, with over fifteen thousand people across the country. It is a technology and financial services company focused on the customer.