About the role
Responsibilities Define SLIs and SLOs for core services and build Grafana dashboards with burn-rate alerting Stand up incident management practice including PagerDuty tooling and on-call training Own observability stack: metrics, logs, traces, RUM and synthetic checks Partner with engineering teams to refine SLIs, SLOs and error budgets Automate toil through infrastructure as code and tooling Design load tests and chaos engineering game days Requirements Bachelor's degree or equivalent training in computer science with systems depth Daily hands-on use of AI tools to accelerate development 5+ years in SRE, DevOps or production engineering Hands-on SLI/SLO/error-budget implementation Grafana, PromQL, Prometheus or Datadog, OpenTelemetry Incident management and on-call design experience Python, Go or Bash; Terraform or Ansible; Kubernetes; major cloud platform Strong cross-functional communication and independent ownership Preferred Qualifications Experience founding an SRE practice from zero GitOps and just-in-time production access experience eBPF-based instrumentation experience .NET experience About the Company Incident IQ is an Atlanta-based workflow management platform built exclusively for K-12 districts, serving over 2,000 districts.