About the role
Responsibilities Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues Troubleshoot and resolve issues across ITSM, HAM, SAM integrations, portal and other modules Support and maintain ServiceNow modules and integrations with external systems Collaborate with stakeholders and end users to deliver effective ServiceNow solutions Participate in platform upgrades, cloning, patching and performance optimization Ensure adherence to ServiceNow development and configuration best practices Document technical solutions, workflows and issue resolutions Lead, coach and mentor a team of software engineers on professional services projects Requirements SAM/HAM experience Certified System Administrator (CSA) Certified Application Developer (CAD) or CIS - ITSM About the Company NewRocket is an AI-first Elite ServiceNow Partner and one of the largest pure-play ServiceNow partners. The company offers official ServiceNow training and certification support.