About the role
Responsibilities Review, triage, prioritize, and route infrastructure capacity requests in a case management system Validate request details including identifiers, SKUs, regions, and core counts Follow up with requestors to obtain missing or incorrect information Resolve routine cases per documented procedures and service guidelines Escalate urgent or complex requests with clear summaries Maintain case records, budget trackers, and operational documentation Reconcile data and prepare recurring operational reports in Microsoft Excel Report on request volumes, backlog aging, and escalation trends Requirements Associate or bachelor's degree in business, economics, finance, accounting, or related field 2-4 years in operations coordination, service desk, or case management At least 2 years using ticketing or case management systems At least 2 years of advanced Microsoft Excel (lookups, pivot tables) At least 1 year of Microsoft Azure fundamentals Strong analytical and attention to detail Preferred Qualifications Experience with Azure DevOps, ServiceNow, or Jira Familiarity with cloud infrastructure and capacity planning Microsoft Azure Fundamentals (AZ-900) certification or equivalent Benefits Medical, dental, and vision coverage Flexible Spending Account and 401(k) retirement plan Competitive paid time off and parental leave Professional growth and development opportunities About the Company Blueprint is a technology solutions firm headquartered in Bellevue, Washington, working across AI, cloud, data, and product development.