About the role
Responsibilities Measure tool usage, adoption, cost and satisfaction for corporate tools Generate usage and cost data supporting vendor renewals Analyze volume, cycle time, SLA and bottlenecks in Service Management flows Conduct end-to-end studies with opportunity sizing and business cases Build and maintain layered data models with documentation and single metric definitions Create executive and operational dashboards tied to decisions Automate recurring data collection with SQL and Python Requirements Analytics and data products that drove decisions Advanced SQL and cloud data platform experience (Databricks, BigQuery) Dashboard creation for executive and operational audiences Strategic communication of complex topics Critical thinking on metrics and data limitations Data privacy care: LGPD, anonymization, access control Preferred Qualifications Python for exploratory analysis and automation ITSM data experience (ServiceNow, Jira Service Management) People analytics or HR data Product and discovery background Benefits Fixed salary and variable compensation (PLR, ILP or commission, by eligibility) Health and dental plan with co-payment 24/7 virtual telemedicine team Meal and food vouchers Childcare allowance and life insurance Fuel or commuting allowance Home office allowance for hybrid or remote contracts Education benefit via internal self-development platform Emotional support and wellness programs About the Company Stone is Brazil's largest independent payments company, with over fifteen thousand people across the country.