About the role
Responsibilities Own project and case management across health underwriting products, from intake through end-to-end tracking Maintain a centralized client-by-client view of status, timelines, dependencies, risks, and priorities Partner with Product, Data Science, Data Engineering, Implementation, QA, and Client Executives to drive follow-through Drive process improvement and automation across project and case management Build standardized, data-driven reporting on ticket volume, aging, bottlenecks, and workload Requirements 5+ years in service delivery, implementation management, or project coordination Experience at a software or SaaS company Working knowledge of Jira, Excel, and Salesforce Comfortable working with technical teams and translating detail into business priorities Strong organizational skills and cross-functional follow-through Preferred Qualifications Insurance industry experience Benefits Stock options and unlimited vacation days Medical, dental, vision, 401k, and paid parental leave Flexible schedule supporting work from home About the Company Gradient AI provides AI-powered SaaS solutions that help Group Health and P&C insurers predict risk, improve profitability, and automate underwriting and claims.