Sr. Manager, Customer Success

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We're seeking an experienced Sr. Manager, Customer Success to manage the CS team and portfolio, driving customer relationship excellence as we scale our next-gen home care provider technology. This role is a great fit for a leader who wants to make a difference for tens of thousands of caregivers and families, working alongside a passionate and focused team. You’ll work cross functionally, spanning Product, Implementation, and more, to develop and grow a best in class function. We operate from a start-up mindset, in a collaborative, customer-focused environment that values flexibility, adaptability, innovation, and continuous improvement. As part of a small but impactful team, you'll have the opportunity to contribute ideas and help deliver meaningful outcomes for our customers.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.