About the role
Responsibilities Own retry and dunning strategy end to end across Scentbird brands Own decline and authorization rate performance at processor, gateway, region and BIN level Run the payments operating cadence and act as first responder on performance degradation Own recovery metrics: dunning recovery rate, authorization rate, chargeback rate, payment cost Partner with Financial Systems, CX, CRM and Retention on messaging and billing waves Report payment performance regularly to Product, Finance and leadership Requirements 7+ years in payments, billing or subscription operations Direct ownership of dunning, retry or authorization rate outcomes Domain fluency: decline codes, MIT vs CIT, network tokens, account updater, chargeback lifecycle Hands-on configuration in a subscription billing platform and a gateway or PSP BI tooling skills for building your own payment analysis Ability to write engineering requirements with success metrics and acceptance criteria Measurement rigor to separate real lift from seasonality and mix shift Multi-brand, multi-currency and multi-country exposure Preferred Qualifications Experience in a PCI-DSS Level 1 environment Exposure to reconciliation, settlement or ERP finance work Subscription businesses with physical goods, logistics or inventory constraints Benefits Competitive base compensation Bonus program Paid time off and work from home About the Company Scentbird inspires fragrance lovers to sample scents through a digital subscription service with over 500 designer perfumes each month. It operates several clean and niche fragrance brands.