About the role
ABOUT THE ROLE
Join a small team building AI-powered voice and customer communication products. You will own features from concept through production, helping make AI agents more capable, reliable, and useful across customer workflows.
WHAT YOU'LL DO
- Build product experiences that help configure agents, troubleshoot issues, connect external systems, and surface useful answers.
- Develop and optimize voice agents for speed, reliability, and quality.
- Extend agent interactions across calls, messaging, and email, with shared memory and state.
- Build memory systems that support reasoning across customer workflows.
- Improve observability and tracing so teams can understand and resolve agent failures.
- Help agents select the right communication channel for each interaction.
WHAT WE'RE LOOKING FOR
- At least 3 years of professional software engineering experience, including production ownership of distributed systems.
- Production backend experience with Python, FastAPI, or TypeScript, plus product development across frontend and backend.
- Strong software fundamentals, product judgment, and a bias toward action and measurable business outcomes.
- Experience with real-time audio or voice infrastructure, AI agents or LLMs, and asynchronous or event-driven systems with complex state.
- Production experience with PostgreSQL, Redis, or similar data stores, and cloud infrastructure such as AWS, GCP, or Azure.
- Technology includes TypeScript, React, Vite, TanStack, Node.js, Python, FastAPI, PostgreSQL, Redis, Temporal, and AWS.
- Experience with workflow orchestration, communication integrations, or observability tools is useful.
COMPENSATION & BENEFITS
€85,000 to €160,000 annually, plus equity. Visa sponsorship is available.
LOCATION
On-site in Berlin, Germany. Relocation support is available.