About the role
Responsibilities Independently manage operational requests from intake and validation through launch preparation, submission, monitoring, and closure Investigate and reconcile discrepancies across request data, operational systems, and launch documentation Use data, queries, and operational tools to validate information and determine next steps Manage high volumes of concurrent requests with varying priorities and deadlines Partner with requestors and stakeholders to resolve incomplete or conflicting requirements Monitor downstream execution and coordinate resolution or escalation of stalled activities Track launch milestones and manage dependencies Identify recurring operational issues and contribute to SOP updates and process improvements Maintain accurate documentation of request history and decisions Requirements 3+ years in complex operational environments managing requests, records, or tickets Experience in product operations, catalog, pricing, billing, commerce, supply chain, or data quality operations End-to-end problem investigation and root cause analysis Experience using data, queries, and technical tools to validate information Strong attention to detail and multi-system reconciliation Ability to manage multiple time-sensitive requests Excellent written and verbal communication skills Preferred Qualifications SQL, Kusto (KQL), or similar query language experience Azure infrastructure, cloud services, or commerce platform experience Pricing, billing, or financial operations background SOP or postmortem contribution experience Benefits Medical, dental, and vision coverage Flexible Spending Account (FSA) 401(k) retirement plan Competitive paid time off Parental leave Professional growth and development opportunities About the Company Blueprint is a technology solutions firm headquartered in Bellevue, Washington, serving clients across AI, cloud, data, and product development.