Integration Operations Manager (f/m/d)

Are you ready to change the market?

PAIR Finance uses AI-driven technology to manage receivables and debt collection across more than 12 European markets. As Integration Operations Manager (f/m/d), you keep our client data exchanges running. You monitor the integrations, find and fix what fails, and help turn recurring problems into lasting improvements. You’ll work closely with Product and Development and serve as a contact for clients.

Ready to take the next step? Submit your application below.

Your Responsibilities

• You own the monitoring and fixing of defined client data exchanges from start to finish, working closely with Product and Development.
• You build and run the overview of all our client data flows, so errors surface before clients notice them. This covers file imports and exports, inbound and outbound APIs and webhooks, and the internal automations around them. For every error you decide on the right reaction: report it to the client, fix it right away, or get it fixed for good together with Product and Dev.
• You analyse root causes with SQL and logs, document recurring error patterns and write improvement requests for Product and Dev.
• You keep clients informed about failed, missing or rejected deliveries through automated notifications, which you will set up in this role. You discuss integration errors with the client's technical contacts to determine whether a fix is needed on their side or ours.
• You write runbooks so Integration Managers can respond to alerts quickly.

As you grow into the role, you'll help design the monitoring concept across all flows, extend dashboards and alerts in Grafana, take over fixes from the PM step by step and advise Integration Managers on robust new integrations.

What we're looking for

Must-haves

• Strong SQL skills, you can work through logs and API documentation with confidence
• Experience with Postman, and the ability to read and understand structured data (CSV, XML, JSON, fixed-length)
• 2–5 years of experience in technical support, technical operations or product management with a focus on data exchange
• A Bachelor’s degree or equivalent practical experience, plus very good English skills
• A structured, independent way of working, and clear communication with clients’ technical contacts
• Basic GDPR awareness when handling debtor data

Nice-to-haves

• German at B2+ level, or a strong interest in learning German along the job
• Programming or scripting experience, for example in Python
• Experience with Grafana or other monitoring tools, and a basic understanding of database design
• Knowledge of debt collection or the fintech environment
• Experience across several international markets
• Experience with Jira, monday.com, Confluence and Notion

At PAIR Finance, we work with people who don’t just know our values of customer focus, transparency and integrity, but live them. We also share a genuine drive to move things forward, not someday, but now. If you recognize yourself in this, we look forward to getting to know you.

Our offer for you

• For this mid-level role, our salary band is €51,000 - €64,000 gross per year (based on a 40-hour work week). The exact offer will reflect your experience and qualifications
• Thriving, financially stable company
• Strong experienced international team to support and mentor you along the way, smooth onboarding process
• International team of 30+ nationalities with professionals and experts
• Flat hierarchy, transparent and appreciative feedback culture, monthly all hands meetings, annual feedback and evaluation cycle, regular 1-on-1s with your lead
• Well-structured onboarding process as well as supportive and welcoming colleagues
• Personal learning & development budget as well as German and English language courses
• Unlimited employment contract, flexible working hours and 28 vacation days for your work-life balance
• Company pension plan, partly covered Deutschlandticket (public transport) and access to “Corporate Benefits” voucher platform to ensure your full well-being
• Fun company summer and Christmas parties as well as regular team events
• This role is based in Berlin, and we have a hybrid working policy. Modern office near Uhlandstraße is complete with fresh fruit, muesli and drinks for a comfortable and enjoyable workplace

Our Interview Process

First online interview with Jasmin (Talent Acquisition Specialist), approx. 30-45 minutes: We’ll get to know you, your motivation and your background, and you’ll get first insights into PAIR Finance and the role.

Second online interview with Marc (Team Lead Integration Management), approx. 60 minutes: We’ll go deeper into your experience and the role. This is your chance to learn more about the tasks, challenges and the team.

Third on-site interview with Marc and Konstantin (Principal Product Manager), approx. 90 minutes: To prepare, you’ll receive a case study in advance, which you’ll work through and then discuss on site. The process concludes with a one-on-one conversation between you and Konstantin.

Who is your contact person?

Your contact person for this position is Jasmin Baldrich. If you have any questions, feel free to reach out via email ([email protected]) - we are looking forward to hearing from you!

For more information about PAIR Finance and career opportunities, please visit our website and our careers page.