ABOUT THE ROLE
Join a small product engineering team building AI voice and customer communication software. You will own features end-to-end across applied AI, agent configuration, integrations, and the systems behind them, helping deliver reliable solutions to customer problems.
WHAT YOU'LL DO
- Build product features that help users configure AI agents, troubleshoot issues, connect external systems, and get useful answers from their data.
- Develop and improve voice agents for speed, reliability, and high-quality interactions.
- Extend agent capabilities across calls, messaging, and email, with shared memory and state.
- Build memory systems that support reasoning across customer interactions and workflows.
- Improve observability and tracing so issues in agent interactions are easier to understand and resolve.
- Help agents select the right communication channel for each interaction.
WHAT WE'RE LOOKING FOR
- Production experience building and owning distributed systems and product features across frontend and backend.
- Strong software engineering fundamentals, product judgment, and the ability to learn unfamiliar domains quickly.
- Production backend experience with Python, FastAPI, or TypeScript, and experience building React frontends.
- Experience with real-time audio or voice infrastructure, AI agents or LLMs, and asynchronous or event-driven systems with complex state.
- Experience with PostgreSQL, Redis, or similar data stores, and cloud infrastructure such as AWS, GCP, or Azure.
- Familiarity with workflow orchestration, job scheduling, communication integrations, and observability tools is useful.
- Relevant tools include TypeScript, React, Vite, TanStack, Node.js, Python, FastAPI, PostgreSQL, Redis, Temporal, and AWS.
COMPENSATION & BENEFITS
Compensation is €85,000 to €160,000 annually, plus equity. Visa sponsorship is available.
LOCATION
This is an on-site role in Berlin, Germany. Relocation support is available.