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As Manager I, Revenue Operations (Order Management), you will lead a team that oversees the regional end to end order fulfillment process, ensuring accuracy,efficiency, and exceptional customer service. You’ll build strong partnerships with cross‑functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA‑driven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations.
What you’ll do
- Own the end-to-end order lifecycle, delivering accurate and timely orders.
- Lead, mentor, and develop a high‑performing team with clear goals, regular coaching/reviews, and a culture of accountability and excellence.
- Design and run case and queue management to consistently meet or exceed SLAs and customer expectations.
- Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive root‑cause fixes to prevent recurrence.
- Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams
- Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance.
- Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls.
- Standardize reporting to measure team and inform decisions, evaluate and share key insights regularly
What we’re looking for
- Our PinFlex future of work philosophy for this role in our Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month.
- A demonstrable background in global people management that is aligned with our mission and core values.
- Deep knowledge of Order Management and Quote‑to‑Cash systems and workflows, including CPQ, pricing, order orchestration and revenue recognition, supported by ERP/CRM platforms and reporting tools.
- Extensive experience in Order Processing and Quote to Cash operations. Preferably with experience in internet advertising.
- Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner.
- Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis.
- Bachelor’s degree in a relevant field or equivalent experience
- Minimum 5 years of experience in revenue operations or similar team at a global organization with 2+ years in leadership
Relocation Statement: This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.
In-Office Requirement Statement
- We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.
- This role will need to be in the Dublin office for in-person collaboration ~2 times/month.
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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Location based applicants
€69.083—€120.895 EUR
Our Commitment to Inclusion
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.
By submitting this application, I certify that all information submitted in my application and throughout the hiring process is true, accurate, and complete to the best of my knowledge. I understand that any false statement, omission, or misrepresentation may disqualify me from employment consideration or result in termination if discovered after hire.